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About Us & Our Staff

Gareth Aston

Previously known as the website manager, Gareth has a good relationship with computers, as long as they do what he wants and were made before 2003. When unable to find answers on Google, he has also been known to take a piece of 3 by 2 to a computer!

Come to think of it, was he ever really the best choice for dealing with the website? Probably not, hence why he settled in to the role of V12 Overlord so well. The guy paraglides when the weather allows, rock climbs when the wind picks up, runs when the rain follows, and takes photos and films when it gets any worse than that.
What a life!

Jack Rattenbury

Shop Manager Jack is V12 Outdoor’s calming influence.. *snigger*. Hardly ever flaps about anything, unless assaulted by the aforementioned!
 Jack is one of our three main men on the shop floor, has great product knowledge and can tell you anything you want to know about bouldering in and around the area, as well as much further afield.

Jack has been known to tie on to a rope every now and then but he generally ends up crying at the end of it all! Deliberation is his game; currently deciding whether to pump iron or work his way through the local test pieces, injuries allowing.

Rich Hession

A.k.a the Oracle (self titled), the Scouse, the Cat Whisperer, the Closet Carnivore. If Rich doesn’t know the trade, recommended retail and V12 discounted price of a product then you do not need that product. Rich is so unbelievably work orientated that he often takes his lunch nearer to most people’s dinner times to ensure your parcels are dispatched at lightning speed. What a guy!

If this wasn’t enough, Rich has also bouldered to a higher grade than that which the shop is named after- much to Gareth’s dismay. For a moment we considered renaming the shop but the projected cost of replacing branded pens, tees and carabiners would have undoubtedly bankrupted us.

Bertie Barnett

Bertie comes from the land down under, well the west country anyway! He prides himself on his near perfect abysmal fashion sense, which he seems to achieve on a stunningly regular basis! Slacklining, Rock Climbing, Ice Climbing, Surfing, Longboarding, if it's got an 'ing' on the end Bert probably does it!

The enthusiasm of youth, a real dynamo when you get him going. If you’re ever lucky enough to be in the shop when he isn’t on his lunch break (and the odds are stacked against you) he offers unparalleled customer care and is a delight to deal with! Bertie is the quintessential gear freak. From working loads to cord thickness; down fill to hardshell breath-ability Bertie applies it to memory.

With so much brain power given over to the world of outdoor equipment it is no wonder really that he functions so poorly in the rest of life. Looks good in a hat though.

Will Eccles

If V12 required an in house model Will would be the obvious choice. What he lacks in experience in outdoor retail he makes up for in rugged good looks, charisma, strength, intelligence and humbleness. Will performs a plethora of important jobs to help keep V12 running smooth.

Amongst these, the vital task of ensuring the Staff Bio content was relevant and impartial. A task he excelled in. Just fantastic work, Will! Hobbies include Climbing, Biking, Swimming, Coasteering, lifting (relatively) heavy weights, running, walking and Xbox.

*Xbox probably deserved to be higher on the list.


The human calculator. An enigma. Is Janet even her real name? Does she have a surname or is it just Janet? Like Bono.. or Adele.. or Batman. When not working she can often be found out on the pull; that would be the local Himalayan Balsam, of course. Totally google-proof and integral to the company, Janet keeps us on the straight and narrow. Watching the margins, keeping the lights on and paying our wages. Hooray for Janet!